Privacy Policy
Last updated: June 1, 2026
IGVhope is committed to protecting your privacy and handling your personal informationresponsibly. This Privacy Policy explains how IGV Housing Limited collects, uses, stores,and shares personal information when you visit the IGVhope website, register yourinterest, submit a form, communicate with us, or participate in IGVhope-related programs,updates, or services.
For the purposes of this Privacy Policy, “IGVhope,” “IGV Housing,” “we,” “us,” and “our”refer to IGV Housing Limited and the IGVhope program.
1. Who We Are
IGVhope is a program of IGV Housing Limited
IGV Housing Limited4000 Stamp Ave.
Port Alberni, BC V9Y 5J7
Canada
Phone: +1 778 348 6780
Email: support@igvhope.com
2. Information We Collect
We may collect personal information that you choose to provide to us through our website,forms, email, phone, events, or other communications.
This may include:
- First and last name
- Email address
- Phone number, if provided
- Postal code
- Information about why you are interested in IGVhope
- Details you choose to share about your housing goals, household needs,development project, investment interest, employer role, community role, orgeneral enquiry
- Communications you send to us
- Any other information you voluntarily provide
As the IGVhope program develops, we may collect additional information from applicants,members, residents, partners, developers, investors, employers, or communityorganizations. This may include information required to assess eligibility, affordability,tenancy suitability, mortgage or ownership readiness, partnership opportunities,investment interest, or participation in the IGVhope pathway.
This future information may include more sensitive information, such as income,employment details, household composition, tenancy history, identification documents,financial readiness information, credit-related information, insurance-related information,or other documentation required for program review. If we collect this type of information,we will provide additional notices, consent language, and/or application terms whereappropriate
We only collect personal information that is reasonably necessary for the purposesidentified at the time of collection or as otherwise permitted or required by law.
This future information may include more sensitive information, such as income,employment details, household composition, tenancy history, identification documents,financial readiness information, credit-related information, insurance-related information,or other documentation required for program review. If we collect this type of information,we will provide additional notices, consent language, and/or application terms whereappropriate
We only collect personal information that is reasonably necessary for the purposesidentified at the time of collection or as otherwise permitted or required by law.
3. Website, Analytics, Cookies, and TrackingTechnologies
When you visit our website, we may automatically collect limited technical and usageinformation, such as:
- IP address
- Browser type
- Device type
- Pages visited
- Date and time of visit
- Referring website
- General website activity
- Interaction with forms, videos, buttons, links, or advertisements
Our website may use cookies, pixels, analytics tools, embedded media, and relatedtechnologies to help us operate the website, improve user experience, measureperformance, understand visitor behaviour, and improve our communications.
These tools may include:
These tools may include:
- Webflow forms and website hosting tools
- Google Analytics
- Meta Pixel
- HubSpot
- Vimeo
- reCAPTCHA
- Advertising, analytics, and performance cookies
Some of these tools may be provided by third-party service providers and may collect orprocess information according to their own privacy policies.
You may be able to control cookies through your browser settings or through any cookiebanner or cookie preference tool available on our website. Some website features may notwork properly if cookies are disabled.
You may be able to control cookies through your browser settings or through any cookiebanner or cookie preference tool available on our website. Some website features may notwork properly if cookies are disabled.
4. How We Use Personal Information
We may use your personal information to:
- Respond to your questions or enquiries
- Register your interest in IGVhope
- Add you to IGVhope updates or communications, where permitted
- Send information about IGVhope homes, releases, events, resources, or program updates
- Understand your goals and connect you with the right information or team member
- Assess interest from future homeowners, developers, investors, employers,community leaders, and partners
- Support future eligibility, matching, application, onboarding, or participation processes
- Manage communications through HubSpot or other approved systems
- Improve our website, forms, services, communications, and program design
- Measure marketing and website performance
- Protect website security and prevent spam, fraud, misuse, or unauthorized access
- Maintain records of communications and consent
- Meet legal, regulatory, accounting, insurance, security, or operational requirements
- Protect the rights, safety, property, and interests of IGVhope, IGV Housing Limited,our users, partners, and communities
We will not use your personal information for purposes unrelated to the reasons it wascollected unless we obtain your consent or are permitted or required to do so by law.
5. Consent
By submitting information through our website or otherwise communicating with us, you consent to the collection, use, and disclosure of your personal information as described inthis Privacy Policy.
You may withdraw your consent to certain uses of your personal information at any time,
subject to legal, contractual, regulatory, and operational restrictions.
subject to legal, contractual, regulatory, and operational restrictions.
If you withdraw consent, we may no longer be able to provide certain information, services,
program access, application review, updates, or support.
program access, application review, updates, or support.
To withdraw consent or unsubscribe from marketing communications, you may use the
unsubscribe link in our emails or contact us at support@igvhope.com.
unsubscribe link in our emails or contact us at support@igvhope.com.
6. Email and Marketing Communications
If you register your interest, submit a form, or provide your contact information, we may
send you updates about IGVhope, upcoming homes, program information, resources,
events, community opportunities, partner opportunities, or related IGV Housing initiatives.
send you updates about IGVhope, upcoming homes, program information, resources,
events, community opportunities, partner opportunities, or related IGV Housing initiatives.
We use HubSpot to help manage contact records, email communications, forms, and
related engagement.
related engagement.
You can unsubscribe from promotional emails at any time using the unsubscribe link
included in our emails. We may still send non-promotional communications where
necessary, including responses to enquiries, service-related updates, application-related
messages, legal notices, or transactional communications.
included in our emails. We may still send non-promotional communications where
necessary, including responses to enquiries, service-related updates, application-related
messages, legal notices, or transactional communications.
7. How We Share Personal Information
We do not sell your personal information.
We may share personal information with service providers that help us operate our
website, forms, analytics, communications, security tools, customer relationship
management systems, and related business functions.
These service providers may include Webflow, HubSpot, Google Analytics, Meta, Vimeo,
reCAPTCHA, and other technology or website service providers.
We may also share information internally with related IGV Housing divisions or programs,
including IGV Capital and IGV Build Systems, where relevant to your enquiry, program
participation, housing pathway, development opportunity, investment interest, or related
IGV Housing service.
At this stage, IGVhope does not share general website enquiry information with external
mortgage brokers, landlords, developers, insurers, property managers, or other third-party
partners unless you consent, request the connection, enter a later-stage application
process, or the disclosure is otherwise permitted or required by law.
We may disclose personal information where required or permitted by law, including to
comply with legal obligations, respond to lawful requests, protect rights and safety,
investigate fraud or misuse, enforce agreements, or complete a business transaction such
as a merger, financing, restructuring, or sale of assets.
website, forms, analytics, communications, security tools, customer relationship
management systems, and related business functions.
These service providers may include Webflow, HubSpot, Google Analytics, Meta, Vimeo,
reCAPTCHA, and other technology or website service providers.
We may also share information internally with related IGV Housing divisions or programs,
including IGV Capital and IGV Build Systems, where relevant to your enquiry, program
participation, housing pathway, development opportunity, investment interest, or related
IGV Housing service.
At this stage, IGVhope does not share general website enquiry information with external
mortgage brokers, landlords, developers, insurers, property managers, or other third-party
partners unless you consent, request the connection, enter a later-stage application
process, or the disclosure is otherwise permitted or required by law.
We may disclose personal information where required or permitted by law, including to
comply with legal obligations, respond to lawful requests, protect rights and safety,
investigate fraud or misuse, enforce agreements, or complete a business transaction such
as a merger, financing, restructuring, or sale of assets.
8. Storage and Processing Outside Canada
Some of our service providers may store or process information outside British Columbia
or outside Canada. This may include platforms used for website hosting, analytics, email
communications, customer relationship management, embedded media, spam
prevention, and advertising measurement.
When information is processed in another jurisdiction, it may be subject to the laws of that
jurisdiction.
We take reasonable steps to use service providers that protect personal information in a
manner consistent with this Privacy Policy and applicable privacy laws.
or outside Canada. This may include platforms used for website hosting, analytics, email
communications, customer relationship management, embedded media, spam
prevention, and advertising measurement.
When information is processed in another jurisdiction, it may be subject to the laws of that
jurisdiction.
We take reasonable steps to use service providers that protect personal information in a
manner consistent with this Privacy Policy and applicable privacy laws.
9. Retention of Personal Information
We retain personal information only for as long as reasonably necessary to fulfill the
purposes for which it was collected, provide services, maintain records, meet legal or
regulatory requirements, resolve disputes, enforce agreements, and support legitimate
business purposes.
purposes for which it was collected, provide services, maintain records, meet legal or
regulatory requirements, resolve disputes, enforce agreements, and support legitimate
business purposes.
When personal information is no longer required, we will securely delete, anonymize, or
dispose of it in accordance with our internal practices and applicable law.
dispose of it in accordance with our internal practices and applicable law.
10. Security
We use reasonable physical, administrative, and technical safeguards to protect personal
information against unauthorized access, use, disclosure, loss, misuse, alteration, or
destruction.
information against unauthorized access, use, disclosure, loss, misuse, alteration, or
destruction.
No website, email, database, or online system is completely secure. We cannot guarantee
absolute security, but we take reasonable steps to protect the personal information in our
care.
absolute security, but we take reasonable steps to protect the personal information in our
care.
11. Accessing or Correcting Your Information
You may request access to the personal information we hold about you, or ask us to
correct information that is inaccurate or incomplete, subject to legal exceptions.
correct information that is inaccurate or incomplete, subject to legal exceptions.
To make a request, please contact us at support@igvhope.com. We may need to verify
your identity before responding.
your identity before responding.
12. Age Requirement
The IGVhope website and related enquiry forms are intended for individuals who are at
least 19 years old. By using this website or submitting information to us, you confirm that
you are 19 years of age or older.
least 19 years old. By using this website or submitting information to us, you confirm that
you are 19 years of age or older.
We do not knowingly collect personal information from individuals under 19 through this website. If you believe a person under 19 has provided us with personal information,please contact us at support@igvhope.com.
13. Third-Party Links
Our website may include links to third-party websites, platforms, videos, tools, or
resources. We are not responsible for the privacy practices, content, terms, or policies of
third-party websites.
resources. We are not responsible for the privacy practices, content, terms, or policies of
third-party websites.
We encourage you to review the privacy policies of any third-party websites or services
before providing personal information.
before providing personal information.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The updated version will be posted on
this page with a revised “Last updated” date.
this page with a revised “Last updated” date.
Your continued use of the website after changes are posted means you accept the
updated Privacy Policy.
updated Privacy Policy.
15. Contact Us
If you have questions about this Privacy Policy, how we handle personal information, or how to access or correct your information, please contact:
IGV Housing Limited / IGVhope4000 Stamp Ave.
Port Alberni, BC V9Y 5J7
Canada
Phone: +1 778 348 6780
Email: support@igvhope.com